Customer Service Diploma Level 3

What do you do when the customer is being a Karen? How do you turn a “dissatisfied customer” into a “well-satisfied willing to continue doing business with you customer”? Find out how by enrolling in this customer service training course.

Customer service is hard, whether it’s over the phone, in person, or even something as simple as live chat. You have to deal with difficult people; you have to maintain professionalism, you have to remain calm, you have to hold a smile, you have to talk and type at the same time. It’s such a dynamic job that requires you to always be at your best.

It can be really scary if you don’t know what you are doing, and it may even cost you your job if you slip up. And in this economy, losing your job can ruin you financially.

Don’t worry; this customer service training course was created to teach even absolute beginners how to give “Concierge” level customer service. Whether you work in retail, tech support, or customer success, you will undoubtedly find each of the 15 modules of this customer service course an absolute joy to study.

You will get extensive lessons on total quality management so that you can always make the customer feel like they are valued and looked after; you will learn about the 10 deadly mistakes that most customer service agents make and how you can avoid them.

Additionally, you will learn how to retain customers so that you can make money from repeated transactions, and of course, once you finish the customer service training course, you will become confident in handling even the most difficult customers. And as a bonus, at the very end of the customer service training course, you will receive some tips that will teach you... well, you will find out once you enrol.

So what are you waiting for? Join our customer service course now—it'll be the best £12 you will ever spend, we guarantee it.

Key Features

• CPD Certified Customer Service Course
• Instant Free E-certificate
• Fully online, interactive course with audio voice-over

Customer Service Training Learning Objectives:

• Learn how to handle complaints professionally and with confidence
• Develop excellent communication skills
• Master the art of dealing with all types of customers
• Understand how to provide excellent customer service over the phone
• Become able to identify what your customers want and expect from your service

Customer Service Course Curriculum

• Module 01: Introduction to Customer Service
  Assessment Module 01
• Module 02: Characteristics of Good Customer Service
  Assessment Module 02
• Module 03: Customer Relationship Management
  Assessment Module 03
• Module 04: Communicate with Customers
  Assessment Module 04
• Module 05: Handling Customer Complaints
  Assessment Module 05
• Module 06: Problem Solving Over Phone
  Assessment Module 06
• Module 07: Improving Customer Service
  Assessment Module 07

Certification

Once you’ve successfully completed your Customer Service course, you will immediately be sent a digital certificate.

Accreditation

This Customer Service Level 3 Diploma course is accredited by the CPD Quality Standards - UK.

• New customer service agents
• People who want to start a career in customer service
• Employees who have to deal with customers regularly
• Businesses looking to train their employees on how to provide better customer service
• People who want to add customer service skills to their portfolio

Learners do not require any prior knowledge or qualifications to enrol in this course.

With the dynamic skills you achieve from this customer service training course, you will be able to get your foot in the door across a wide range of industries and professions; here are just a few of them as examples:

• Customer service agent
• Customer success manager
• Front desk officer
• Receptionist
• Salesman

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion (Hardcopy)

Hard copy certificate - Included

Certificate of completion (PDF)

Digital certificate - Included